Staying ahead of competitors in today’s challenging market can be nerve-wracking especially for small businesses. Because of that, it is important not to guess, but to know what your competitors are up to, so you can set your strategy accordingly.
If you want to establish a brand and solve the queries of the customers instantly, you will have to implement a chatbot on your website. Chatbots are considered to be the future of customer service since they are a computer program that can have real conversations. A chat interface allows them to communicate with users without any interruptions. They are able to understand written and spoken text, and interpret its meaning. After that, they can look up relevant answers and deliver them to the user.